Troubleshooting Several methods and tools are available for troubleshooting problems on an appliance. Troubleshooting methods When problems arise on a Web Gateway appliance, you can use several methods to solve them. Rule tracing To debug issues with rule processing, you can use rule tracing functions on the user interface. Create a feedback file You can create a feedback file to backtrace processes after the failure of a function. Enable the creation of core files You can enable the creation of core files to record memory content after the failure of a function has caused an appliance to terminate operation. Enable the creation of connection tracing files You can enable the creation of trace files to record activities occurring on connections between an appliance and other network components. Create a packet tracing file You can create a packet tracing file to record the network activities of an appliance. Work with system and network tools You can work with several system and network tools to troubleshoot problems on an appliance. Restart a service of the operating system Using the restart tool, you can stop a service of the operating system that is currently running and restart it again. If a service is not running at the time when the tool is applied to it, the service is started. Display running AV threads You can display the threads that are currently running to perform anti-malware scanning activities. Seeing many threads lets you know that scanning a particular request or response is consuming a high amount of resources. Back up and restore an appliance configuration You can store an appliance configuration in a backup file and use this file to restore the appliance configuration. Reset the appliance password You can reset the appliance password, which is the root password that is required for working with the command line interface on a system console to access Web Gateway.