Upgrade installation workflow

When upgrading to a new version or update of the Web Gateway appliance software, the workflow is different for main and controlled releases. It also depends on the version you upgrade from and whether you use the Web Gateway interface or a system console.

Upgrade installation workflow for main releases

When upgrading to an update that is provided as a main release, the workflow depends on the version you upgrade from.

  • Version 7.3 or later

    You can upgrade from the Web Gateway interface or a system console.

    • Upgrade from the Web Gateway interface:

      1. Select the appliance where you want to upgrade.
      2. Perform the upgrade.
      3. Restart the appliance.
    • Upgrade from a system console:

      1. Connect to the appliance where you want to upgrade.
      2. Perform the upgrade.
      3. Restart the appliance.
  • Version 7.2.x or earlier 7.x, 6.9.x, or 6.8.x

    1. Download a software image of the update from the Content & Cloud Security Portal.
    2. Re-image the appliance using this image.

Upgrade installation workflow for controlled releases

When upgrading to a new version or update that is provided as a controlled release, the workflow depends on the version you upgrade from.

  • Version 7.8.2 or later

    1. From a system console, connect to the appliance where you want to upgrade.
    2. Activate the repository for the new version or update.
    3. Continue with the upgrade from the Web Gateway interface or the system console.

      • Upgrade from the Web Gateway interface:

        • Select the appliance where you want to upgrade.
        • Perform the upgrade.
        • Restart the appliance.
      • Upgrade from the system console:

        • Connect to the appliance where you want to upgrade.
        • Perform the upgrade.
        • Restart the appliance.
  • Version 7.3.x to 7.8.1.x

    You must first upgrade to version 7.8.2.

    1. From a system console, connect to the appliance where you want to upgrade,
    2. Activate the repository for version 7.8.2.
    3. Upgrade to version 7.8.2 from the Web Gateway interface or the system console. Complete the same steps as for upgrading from version 7.8.2 or later.
    4. After completing the upgrade to version 7.8.2, upgrade to the new version or update:

      1. From a system console, connect to the appliance where you want to upgrade.
      2. Activate the repository for the new version or update.
      3. Upgrade from the Web Gateway interface or the system console. Complete the same steps as for upgrading from version 7.8.2 or later.
  • Version 7.2.x or earlier 7.x, 6.9.x, or 6.8.x

    1. Download a software image of the new version or update from the Content & Cloud Security Portal.
    2. Re-image the appliance using this image.