Add Service Level Agreement page Use this page to add Service Level Agreements. Service Level Agreements create a relationship between a system tag and a patch severity, allowing users to specify the number of days before a patch must be installed. Table 1: Option definitions Option Definition Input # of days Specify the number of days that you have to patch the system and bring it into compliance. Select a Severity The severity level of the patch. Patch severity levels are assigned by the vendor and often include levels like Critical, Moderate, and Low. Select a Tag The tag associated with a system or group of systems.