Install McAfee ePO software on a restore server

You can restore the McAfee ePO software as a recovery installation where your Microsoft SQL Server already includes a McAfee ePO configuration from a previous installation.

To re-create the McAfee ePO server, reinstall the McAfee ePO software on a server and link it to the restored SQL database.

Tip: Monitor the process because you might need to restart your system.


  1. When you select the existing SQL Server, gather this information and complete these steps before beginning your installation. These steps ensure that your McAfee ePO software can communicate with the database server:
    • Verify that the SQL Browser Service is running.
    • Make sure that the TCP/IP Protocol is enabled in the SQL Server Configuration Manager.
    • Update the system that hosts your McAfee ePO server and your SQL Server with the latest Microsoft security updates, then turn off Windows updates during the installation process.
    • Confirm the SQL backup file that you copied from the primary server was restored using the Microsoft SQL process.
    • Stop Agent Handler services on all systems, before restoring the McAfee ePO software.
  2. If you have Agent Handlers configured, log on to the systems where the Agent Handlers are installed, then open the Windows Services panel. Stop the McAfee Event Parser and McAfee Apache services.
    Note: See your Microsoft software product documentation for more information about using the Windows Services panel.
  3. Using an account with local administrator permissions, log on to the Windows Server computer used as the restore McAfee ePO server.
  4. Downloaded from the McAfee website, extract the files to a temporary location, right-click Setup.exe, and select Run as Administrator.
    Important: The version you download must match the version being restored. If you try to run Setup.exe without first extracting the contents of the .zip file, the installation fails.
    The McAfee ePolicy Orchestrator - InstallShield Wizard starts.
  5. Click Restore ePO from an existing database snapshot and Next to begin the restore installation process.
  6. In the Install additional software step, any remaining prerequisites are listed. To install them, click Next.
  7. In the Destination Folder step, click:
    • Next — Install your McAfee ePO software in the default location (C:\Program Files (x86)\McAfee\ePolicy Orchestrator).
    • Change — Specify a custom destination location for your McAfee ePO software. When the Change Current Destination Folder window opens, browse to the destination and create folders if needed. When finished, click OK.
  8. In the Database Information step, select the Microsoft SQL Server name from the Database Server list. Specify which type of Database Server Credentials to use, then click Next.
    • Windows authentication — From the Domain menu, select the domain of the user account you're going to use to access the SQL Server. Type the User name and Password of your restored SQL database.
    • SQL authentication — Type the User name and Password for your SQL Server. Make sure that credentials you provide represent an existing user on the SQL Server with appropriate rights.

      The Domain menu is grayed out when using SQL authentication.

    Note: You might need to type the SQL server TCP port to use for communication between your McAfee ePO server and database server. The McAfee ePO installation tries to connect using the default ports, 1433 and 1434. If those ports fail, you are prompted to type an SQL Server TCP port.
  9. In the HTTP Port Information step, review the default port assignments. Click Next to verify that the ports are not already in use on this system.
  10. In the Administrator Information step, type the Username and Password you used for your previously existing server administrator account.
  11. Type the Server recovery passphrase you saved during the initial installation of the previously existing McAfee ePO server, or changed in the Server Settings.
    The Server recovery passphrase decrypts the sensitive files stored in the Disaster Recovery Snapshot.
  12. Accept the McAfee End User License Agreement and click OK.
  13. From the Ready to install the Program dialog box, decide if you want to send anonymous usage information to McAfee, then click Install to begin installing the software.
  14. When the installation is complete, click Finish to exit the InstallShield wizard.
  15. If you restored McAfee ePO to a server with a different IP address or DNS name than your previously existing server, configure a way to allow your managed systems to connect to your new McAfee ePO server.
    Tip: Create a CNAME record in DNS that points requests from the old IP address, DNS name, or NetBIOS name of the previously existing McAfee ePO server to the new information for the restore McAfee ePO server.
  16. If you stopped the Agent Handlers in step 1, log on to the systems where the Agent Handlers are installed, then open the Windows Services panel. Start the McAfee Event Parser and McAfee Apache services.


Your McAfee ePO software is now restored. If needed, double-click the Launch ePolicy Orchestrator icon on your desktop to start using your McAfee ePO server, or browse to the server from a remote web console (https://<server_name>:<port>).