Agent Handlers Agent Handlers route communication between agents and your McAfee ePO server. Each McAfee ePO server contains a master Agent Handler. Additional Agent Handlers can be installed on systems throughout your network. Setting up more Agent Handlers provides the following benefits. Helps manage an increased number of products and systems managed by a single, logical McAfee ePO server in situations where the CPU on the database server is not overloaded. Provides fault tolerant and load-balanced communication with many agents, including geographically distributed agents. How Agent Handlers workAgent Handlers distribute network traffic generated by agent-server communication by directing managed systems or groups of systems to report to a specific Agent Handler. Once assigned, a managed system communicates with the assigned Agent Handler instead of with the main McAfee ePO server. Agent Handler detailsAgent Handlers provide specific features that can help grow your network to include many more managed systems. Agent Handler functionality Agent Handlers provide horizontal network scalability, failover protection, load balancing, and allow you to manage clients behind a DMZ, firewall, or using network address translation (NAT). Best Practices: Agent Handler installation and configuration You can configure mid-range servers, located in your network, as Agent Handlers by simply installing the Agent Handler software and assigning systems for management. Best Practices: Adding an Agent Handler in the DMZ Agent Handlers in the DMZ allow you to directly manage systems with a McAfee Agent installed. Without an Agent Handler installed in the DMZ, you can only view those systems with your McAfee ePO server. Connect an Agent Handler in the DMZ to a McAfee ePO server in a domain When your McAfee ePO server is in a domain, an Agent Handler installed in the DMZ cannot connect to the McAfee ePO SQL database because the Agent Handler cannot use domain credentials. Handler groups and priorityWhen using multiple Agent Handlers in your network, group and prioritize them to help ensure network connectivity. Assign McAfee agents to Agent HandlersAssign agents to specific handlers. You can assign systems individually, by group, and by subnet. Manage Agent Handler assignmentsComplete common management tasks for Agent Handler assignments. Create Agent Handler groupsHandler groups make it easier to manage multiple handlers throughout your network, and can play a role in your fallback strategy. Manage Agent Handler groupsComplete common management tasks for Agent Handler groups. Move agents between handlersAssign agents to specific handlers. You can assign systems using Agent Handler assignment rules, Agent Handler assignment priority, or individually using the System Tree. Frequently asked questions Here are answers to frequently asked questions.