Restore McAfee ePO software in a single server environment

Restore McAfee ePO from the snapshot stored in a McAfee ePO database. You can do this by reinstalling the McAfee ePO software on a server with the Restore ePO from an existing database option enabled and configuring the installation to use an existing McAfee ePO database.

Before you begin

Gather this information and complete these steps before beginning your installation. These steps ensure that your McAfee ePO software can communicate with the SQL Server hosting the McAfee ePO database.

  • If you are using dynamic ports for your SQL Server, verify that the SQL Browser Service is running.
  • If you are not using dynamic ports for your SQL Server, ensure that you know the ports that your SQL instance is using.
  • Make sure that the TCP/IP Protocol is enabled in the SQL Server Configuration Manager.

Tip: Monitor the process because you might need to restart your system.

Task

  1. If you have Agent Handlers configured, log on to the systems where the Agent Handlers are installed, then open the Windows Services panel and stop the McAfee Event Parser and McAfee Apache services.
    See your Microsoft software product documentation for more information about using the Windows Services panel.
  2. Using an account with local administrator permissions, log on to the Windows Server that you want to restore McAfee ePO to.
  3. Extract the files to a temporary location, and double-click Setup.exe.
    The version of McAfee ePO being restored must be the same as the version used to create the snapshot in the database. You can download the correct version from the McAfee website.
    Important: If you try to run Setup.exe without first extracting the contents of the .zip file, the installation fails.
    The McAfee ePolicy Orchestrator - InstallShield Wizard starts.
  4. Select Restore ePO from an existing database snapshot and click Next to begin the installation process.
  5. In the Install additional software step, any remaining prerequisites are listed. To install them, click Next.
  6. In the Destination Folder step, click either:
    • Next — Install your McAfee ePO software in the default location (C:\Program Files (x86)\McAfee\ePolicy Orchestrator).
    • Change — Specify a custom destination location for your McAfee ePO software. When the Change Current Destination Folder window opens, browse to the destination and create folders as needed. When finished, click OKNext.
  7. In the Database Information step, either select the SQL Server name from the Database Server drop-down list or manually enter the name of the SQL Server.
  8. In the Database Name field, enter the name of the existing McAfee ePO database containing the snapshot, specify the type of Database Server Credentials to use, then click Next.
    • Windows authentication — From the Domain menu, enter the domain of the user account you're going to use to access the SQL Server. Enter the user name and password for an account with sufficient permissions to access the SQL Server hosting the McAfee ePO database.
    • SQL authentication — Enter the user name and password for an account with sufficient permissions to access the SQL Server hosting the McAfee ePO database.

      The Domain menu is grayed out when using SQL authentication.

    You might need to specify the SQL Server TCP port to use for communication between your McAfee ePO server and database server. The McAfee ePO installation tries to connect using the default TCP port 1433, and to determine if a dynamic port is in use by querying the SQL Browser service on UDP port 1434. If those ports fail, you are prompted to provide a SQL Server TCP port.

  9. In the HTTP Port Information step, review the default port assignments, then click Next to verify that the ports are not already in use on this system.
  10. In the Administrator Information step, type the user name and password you used for your previously existing McAfee ePO global administrator account.
  11. Type the Keystore Encryption passphrase (also known as the Snapshot passphrase) for the snapshot in the McAfee ePO database.
  12. Click Install to begin the installation.
  13. When installation is complete, click Finish to exist the InstallShield wizard.
  14. If you restored McAfee ePO to a server with a different IP address or DNS name than your previously existing server, configure a way to allow your managed systems to connect to your new McAfee ePO server.
    • Create a CNAME record in DNS that redirects requests to the old DNS name to the IP address of the new McAfee ePO server.
  15. If you stopped the Agent Handlers in step 1, and restored McAfee ePO to a system with the same server name and IP address that it had previously, log on to the systems where the Agent Handlers are installed, then open the Windows Services panel and start the McAfee Event Parser and McAfee Apache services.
    If you restored McAfee ePO to a system with a different name or IP address, see Restore Agent Handler connections.

Results

Your McAfee ePO software is now restored. If needed, double-click the Launch ePolicy Orchestrator icon on your desktop to start using your McAfee ePO server, or browse to the server from a remote web console (https:// <server_name>:<port>).