Managing cases

Use the ESM case manager to assign and track work items and support tickets associated with network events. To access this feature, you must be part of a group that has the Case Management User privilege enabled.

There are five ways to add a case:

  • On the Case Management view
  • On the Cases pane, without linking to an event
  • On the Event Analysis view, linking it to an event
  • When you set up an alarm
  • On a triggered alarm notification