Add a case

Your first step in tracking a task generated as the result of a network event is to add a case to the case management system.

Task

  1. On the Cases pane, click the Add Case icon .
  2. Fill in the information requested, then click OK.

Results

The case is added to the Cases pane of the user the case is assigned to. If you selected Email case, an email is also sent (see Email a case).