Checking installation log files

The installation wizard tracks details about installation, uninstallation, and migration in log files that you can use to verify results and troubleshoot problems.

Default location of installation log files

By default, the installation wizard saves the installation log files in the User TEMP folder — %Temp%\McAfeeLogs:

C:\Users\username\AppData\Local\Temp\McAfeeLogs, by default

Changing the location of installation log files

Use one of these command-line options to change the location for the log files:

/log"install_log_path"

/l"install_log_path"

/l*v"install_log_path"

where:

  • "install_log_path" — Specifies where to save the installation log files.

    The installation wizard creates an Endpoint folder at the specified location and saves the log files to this folder.

  • *v — Specifies verbose (more descriptive) logging entries.

Example

/l"D:\Log Files"

Installs the product log files under D:\Log Files\EndPoint\.

Installation and migration log files

Check these log files for details about installation and migration.

Log file name Type of information
McAfee_<module>_Install_<%timestamp%>.log Installation log for each product module.
McAfee_<Module>_Bootstrapper_<%timestamp%>.log Bootstrapper for each product module.
McAfee_Endpoint_BootStrapper_<%timestamp%>.log Bootstrapper for the Master installation wizard (SetupEP) on self-managed systems.
McAfee_<Module>_CustomAction_Install_<%timestamp%>.log MSI Custom Action for each product module.
McAfee_Endpoint_CompetitorUninstaller.log Removal of incompatible virus-protection and firewall products.
McAfee_Endpoint_Security_Migration_xxx.log Removal of legacy products.

Example: McAfee_Endpoint_Security_Migration_McAfee VirusScan Enterprise_8.8_06042015195245175.log

McAfee_<module>_Migration_Plugin.log Preserve and restore status of migrated legacy settings, per module.

Example: McAfee_TP_Migration_Plugin.log

McAfee_ESP_Migration_Plugin.log Legacy settings migrated to the Common Options policy.

Uninstallation log files

Check these log files for details about removing the product.

Log file name Type of information
McAfee_<Module>_UnInstall<%timestamp%>.log Uninstallation log for each product module.
McAfee_<Module>_CustomAction_Uninstall<%timestamp%>.log MSI Custom Action for each product module for uninstallation.
McAfee_CommonUninst<%timestamp%>.log Uninstallation log for Common module (which is uninstalled with last product module).
McAfee_ Common_VScore_Uninstall<%timestamp%>.log Log for VSCore driver removal by Common module.
McAfee_ Firewall_FireCore_Uninstall<%timestamp%>.log Log for FireCore driver removal by Common module.
McAfee_ ThreatPrevention_Caspercore_Uninstall<%timestamp%>.log Log for CasperCore driver removal by Threat Prevention.
McAfee_ ThreatPrevention_ELAM_AVDriver_Uninstall<%timestamp%>.log Log for ELAM driver removal by Threat Prevention.
McAfee_ ThreatPrevention_EP_Uninstall<%timestamp%>.log Log for Exploit Prevention removal by Threat Prevention.