Run the repairMSC utility

Use the repairMSC utility to troubleshoot McAfee Endpoint Security for Mac issues. It generates diagnostic reports, which can be uploaded to the McAfee server for analysis.

Task

  1. Open a Terminal window, type the following command, then press return.
    /usr/local/McAfee/repairMSC
  2. Type the administrator password when prompted, then press return.
  3. Type Y to continue, then press return.

    A consolidated diagnostic report is generated in home directory for issue analysis. A list of issues appears with each category relating to a number from 1 to 8.

  4. Type a number that best describes the issue, then press return. The repairMSC runs a repair utility based on the number selected and provides a solution.
  5. Type y or n to confirm whether the issue was fixed, then follow the on-screen instructions.
    The report file repairMSC.zip is available in your home directory. (Users/<user>).
    Note: Contact McAfee support for troubleshooting assistance.