Update cases Update case information such as changing the owner, sending notifications, or adding comments. Notifications are sent to the case creator, case owner, and selected users when: An email is added or changed. Incidents are added to or deleted from the case. The case title is changed. The owner details are changed. The priority is changed. The resolution is changed. Comments are added. An attachment is added. Tip: You can disable automatic email notifications to the case creator and owner from Menu → Configuration → Server Settings → Data Loss Prevention. Task In McAfee ePO, select Menu → Data Protection → DLP Case Management. Click a case ID. Perform any of these tasks. To update the case name, in the Title field, enter a new name, then click Save. To update the owner, click ... next to the Owner field, select the group or user, then click OK and Save. To update the Priority, Status, or Resolution options, use the drop-down lists to select the items, then click Save. To send email notifications, click ... next to the Send notifications to field, select the users to send notifications to, then click Save. Note: If no contacts are listed, specify an email server for McAfee ePO and add email addresses for users. Configure the email server from Menu → Configuration → Server Settings → Email Server. Configure users from Menu → User Management → Users. To add a comment to the case, click the Comments tab, enter the comment in the text field, then click Add Comment. Click OK.